Work Advice: How to avoid ‘workslop’ and other AI pitfalls
Following my response to a reader who’s resisting a push to adopt artificial intelligence tools at work, readers shared their thoughts and experiences — pro, con and resigned — on using AI.The consensus was that some interaction with AI is unavoidable for anyone who works with technology, and that refusing to engage with it — even for principled reasons, such as the environmental harm it causes — could be career-limiting.But there’s reason to believe that generative AI in the office may not be living up to its fundamental value proposition of making us more productive.A September article in Harvard Business Review (free registration required) warns that indiscriminate AI use can result in what the article dubs “workslop”: “AI-generated work content that masquerades as good work but lacks the substance to meaningfully advance a given task.”Examples of workslop include AI-generated reports, code and emails that take more time to correct and decipher than if they had been created from scratch by a human. They’re destructive and wasteful — not only of water or electricity, but of people’s time, productivity and goodwill.“The insidious effect of workslop is that it shifts the burden of the work downstream,” the HBR researchers said.Of course, workslop existed before AI. We’ve all had our time wasted and productivity bogged down by people who dominate meetings talking about nothing, send rambling emails without reviewing them for clarity or pass half-hearted work down the line for someone else to fix. AI just allows them to do more of it, faster. And just like disinformation, once workslop enters the system, it risks polluting the pool of knowledge everyone draws from.In addition to the literal environment, AI workslop can also damage the workplace environment. The HBR researchers found that receiving workslop caused approximately half of recipients to view the sender as “less creative, capable and reliable” — even less trustworthy or intelligent.But, as mentioned above, it’s probably not wise — or feasible — to avoid using AI. “AI is embedded in your everyday tasks, from your email client, grammar checkers, type-ahead, social media clients suggesting the next emoji,” said Dean Grant from Port Angeles, Washington, whose technology career has spanned 50 years. The proper question, he said, is not how to avoid using it, but what it can do for you and how it can give you a competitive advantage.But even readers who said they use AI appropriately acknowledged its flaws and limitations, including that its implementation sometimes takes more effort than simply performing the task themselves.“[H]ow much time should I spend trying to get the AI to work? If I can do the task [without AI] in an hour, should I spend 30 minutes fumbling with the artificial stupid?” asked Matt Deter of Rocklin, California. “At what point should I cut my losses?”So it seems an unwinnable struggle. If you can’t avoid or opt out of AI altogether, how do you make sure you’re not just adding to the workslop, generating resentment and killing productivity?Don’t make AI a solution in search of a problem. This one’s for the leaders. Noting that “indiscriminate imperatives yield indiscriminate usage,” the HBR article urges leaders encouraging AI use to provide guidelines for using it “in ways that best align to the organization’s strategy, values, and vision.” As with return-to-office mandates, if leaders can articulate a purpose, and workers have autonomy to push back when the mandate doesn’t meet that purpose, the result is more likely to add value.Don’t let AI have the last word. Generating a raw summary of a meeting for your own reference is one thing; if you’re sharing it with someone else, take the time to trim the irrelevant portions, highlight the important items, and add context where needed. If you use AI to generate ideas, take time to identify the best ones and shape them to your needs.Be transparent about using AI. If you’re worried about being judged for using AI, just know that the judgment will be even harsher if you try to pass it off as your own work, or if you knowingly pass along unvetted information with no warning.Weigh convenience against conservation. If we can get in the habit of separating recyclables and programming thermostats, we can be equally mindful about our AI usage. An AI-generated 100-word email uses the equivalent of a single-use bottle of water to cool and power the data centers processing that query. Knowing that, do you need a transcript of every meeting you attend, or are you requesting one out of habit? Do you need ChatGPT to draft an email, or can you get results just as quickly over the phone? (Note to platform and software developers: Providing a giant, easy-to-find AI “off” switch wouldn’t hurt.)Step out of the loop once in a while. Try an AI detox every so often where you do your job without it, just to keep your brain limber.“I can’t deny how useful [AI has] been for research, brainstorming, and managing workloads,” said Danial Qureshi, who runs a virtual marketing and social media management agency in Islamabad, Pakistan. “But lately, I’ve also started to feel like we’re losing something important — our own creativity. Because we rely on AI so much now, I’ve noticed we don’t spend as much time thinking or exploring original ideas from scratch.”Artificial intelligence may be a fact of modern life, but there’s still nothing like the real thing.Pro Tip: Having trouble getting started with AI? Check out Post Tech at Work reporter Danielle Abril’s brilliant articles on developing AI literacy.
AI at work has drawbacks such as ‘workslop,’ which can hinder productivity. Strategic AI use and transparency are top solutions.
Following my response to a reader who’s resisting a push to adopt artificial intelligence tools at work, readers shared their thoughts and experiences — pro, con and resigned — on using AI.
The consensus was that some interaction with AI is unavoidable for anyone who works with technology, and that refusing to engage with it — even for principled reasons, such as the environmental harm it causes — could be career-limiting.
But there’s reason to believe that generative AI in the office may not be living up to its fundamental value proposition of making us more productive.
A September article in Harvard Business Review (free registration required) warns that indiscriminate AI use can result in what the article dubs “workslop”: “AI-generated work content that masquerades as good work but lacks the substance to meaningfully advance a given task.”
Examples of workslop include AI-generated reports, code and emails that take more time to correct and decipher than if they had been created from scratch by a human. They’re destructive and wasteful — not only of water or electricity, but of people’s time, productivity and goodwill.
“The insidious effect of workslop is that it shifts the burden of the work downstream,” the HBR researchers said.
Of course, workslop existed before AI. We’ve all had our time wasted and productivity bogged down by people who dominate meetings talking about nothing, send rambling emails without reviewing them for clarity or pass half-hearted work down the line for someone else to fix. AI just allows them to do more of it, faster. And just like disinformation, once workslop enters the system, it risks polluting the pool of knowledge everyone draws from.
In addition to the literal environment, AI workslop can also damage the workplace environment. The HBR researchers found that receiving workslop caused approximately half of recipients to view the sender as “less creative, capable and reliable” — even less trustworthy or intelligent.
But, as mentioned above, it’s probably not wise — or feasible — to avoid using AI. “AI is embedded in your everyday tasks, from your email client, grammar checkers, type-ahead, social media clients suggesting the next emoji,” said Dean Grant from Port Angeles, Washington, whose technology career has spanned 50 years. The proper question, he said, is not how to avoid using it, but what it can do for you and how it can give you a competitive advantage.
But even readers who said they use AI appropriately acknowledged its flaws and limitations, including that its implementation sometimes takes more effort than simply performing the task themselves.
“[H]ow much time should I spend trying to get the AI to work? If I can do the task [without AI] in an hour, should I spend 30 minutes fumbling with the artificial stupid?” asked Matt Deter of Rocklin, California. “At what point should I cut my losses?”
So it seems an unwinnable struggle. If you can’t avoid or opt out of AI altogether, how do you make sure you’re not just adding to the workslop, generating resentment and killing productivity?
Don’t make AI a solution in search of a problem. This one’s for the leaders. Noting that “indiscriminate imperatives yield indiscriminate usage,” the HBR article urges leaders encouraging AI use to provide guidelines for using it “in ways that best align to the organization’s strategy, values, and vision.” As with return-to-office mandates, if leaders can articulate a purpose, and workers have autonomy to push back when the mandate doesn’t meet that purpose, the result is more likely to add value.
Don’t let AI have the last word. Generating a raw summary of a meeting for your own reference is one thing; if you’re sharing it with someone else, take the time to trim the irrelevant portions, highlight the important items, and add context where needed. If you use AI to generate ideas, take time to identify the best ones and shape them to your needs.
Be transparent about using AI. If you’re worried about being judged for using AI, just know that the judgment will be even harsher if you try to pass it off as your own work, or if you knowingly pass along unvetted information with no warning.
Weigh convenience against conservation. If we can get in the habit of separating recyclables and programming thermostats, we can be equally mindful about our AI usage. An AI-generated 100-word email uses the equivalent of a single-use bottle of water to cool and power the data centers processing that query. Knowing that, do you need a transcript of every meeting you attend, or are you requesting one out of habit? Do you need ChatGPT to draft an email, or can you get results just as quickly over the phone? (Note to platform and software developers: Providing a giant, easy-to-find AI “off” switch wouldn’t hurt.)
Step out of the loop once in a while. Try an AI detox every so often where you do your job without it, just to keep your brain limber.
“I can’t deny how useful [AI has] been for research, brainstorming, and managing workloads,” said Danial Qureshi, who runs a virtual marketing and social media management agency in Islamabad, Pakistan. “But lately, I’ve also started to feel like we’re losing something important — our own creativity. Because we rely on AI so much now, I’ve noticed we don’t spend as much time thinking or exploring original ideas from scratch.”
Artificial intelligence may be a fact of modern life, but there’s still nothing like the real thing.
Pro Tip: Having trouble getting started with AI? Check out Post Tech at Work reporter Danielle Abril’s brilliant articles on developing AI literacy.
